FAQ

Products

Product information

How do I get easy access to information about FleXtents’s products?

FleXtents has several thousand products, and that is many products to keep track of. We constantly work to create a dynamic shop with relevant products, and at the same time; we work hard to describe the many high-quality products comprehensively – in an instructive text as well as a product section with technical specifications such as measurements, weight etc. Furthermore, you get manuals for a wide range of products, and it is possible to see these manuals before buying a product.

Do you still have a question regarding one or more of our products? Our Experts are ready to answer your questions either by phone, e-mail, Skype or Chat. Please find below some of the most frequently asked questions about our main products.

Marquees

What is the difference between PE and PVC covers?

The PVC covers are similar to a truck cover, and marquee covers as well as tarpaulins in PVC are high-quality products. The PVC covers have a closely knitted structure; feels soft and rubbery. The PVC covers are 100% watertight and extremely weather resistant and durable.

The PE covers are an affordable and excellent alternative to the PVC covers. The material is a bit stiffer and not quite as sturdy as PVC but also waterproof and durable. The durability is more than sufficient for a usage around 1-2 times a year.

What is the difference between the marquee series Semi PRO, Exclusive, Original and Plus?

All four series of marquees are high-quality marquees, which will provide a beautiful setting for your parties and events. That said, the most noticeable difference is that the PLUS series has a cover made of PE while the three others have a cover made of PVC. It is also important to mention that Exclusive and Semi PRO are fire retardant and have a BS 5438:1989 2B Certificate. The covers being certified does not mean they are resistant to extreme heat, but the marquees will not burst into flames when in contact with open fire.

The difference in materials and quality is generally reflected in the prices, even though that may vary when we have one or more marquees on sale or as a special offer. What you need to look at when considering buying a marquee is of course what you are going to use it for – or rather how much you are going to use it! Is it a family marquee only to be used 1-2 times a year? Then the PLUS series is excellent. On the other hand are the other series better if you plan to use your marquee more than a couple of times a year. Many customers choose a more expensive quality even though they do not plan to use the marquee that often – simply because they want a high-quality marquee.

PLUS has roof cover + sidewalls in 200g PE and 38x1,1 mm Galvanised steel frame

Original has a roof cover in 500g PVC and sidewalls in 380g PVC and 38x1,1 mm Galvanised steel frame

Exclusive has roof cover and sidewalls in 500g PVC and 38x1,1 mm Galvanised steel frame

Semi PRO has roof cover and sidewalls in 500g PVC and 50x1,5 mm Galvanised steel frame

What is a CombiTents?

CombiTents is an innovative and ground-breaking concept developed by FleXtentsbased on our many years of experience with developing and selling marquees and other tent solutions. It can often be a bit difficult to select the best marquee because one time you are going to have 60 guests and the next time only 25. With a traditional marquee, you are ‘stuck’ with a marquee in a certain size, but with a CombiTents, you have the flexibility to adjust your marquee to the number of guests from time to time. CombiTents are made of sections so you can choose the number of sections, which will fit the specific event. We call these flexible solutions for 3-in-1, 4-in-1, 5-in-1 and 6-in-1 with the possibility to buy additional sections for a further increase in the size of the CombiTents. It is also important to mention that all CombiTents are fire retardant and have a BS 5438:1989 2B Certificate.

Why is it a good idea to have a ground bar in your marquee?

A ground bar provides extra strength and stability for your marquee. This is why most of the larger FleXtents marquees are delivered with a ground bar included. When choosing a marquee without a ground bar, you can buy a ground bar separately.

How much room do you need when securing your marquee with a Safety Pack?

When securing your marquee or storage tent with storm straps, you need to calculate with app. 2-3 metres around the tent so you can stretch out the straps and secure them at the ground pegs. You can also secure the straps to firm objects like buildings or something similar. Please be aware that severe pulls will occur in case of wind so you must only secure the straps to solid and stable objects. We normally recommend 4 storm straps for marquees under 8 metres and 6 straps for marquees over 8 metres. You have to watch the weather forecast when having put up a marquee.

What does it mean that a cover is ’water resistant’?

’Water resistant’ covers are made for use for shorter periods in reasonable weather conditions and will not be able to withstand rain and other kinds of downpour over a longer period. That is why FleXtents cannot guarantee that your ‘water resistant’ cover will keep out the rain when used for a longer time in the rain. Do you want to use your marquee or gazebo in all kinds of weather? We recommend that you buy one of the models with a waterproof cover, which are made for use in almost all weather conditions. You still have to keep an eye out for the weather report and disassemble your marquee in case of bad weather – especially wind.

What does it mean that a marquee or shelter has a Fire Certificate?

Covers with a Fire Certificate have been tested and approved according to local fire regulations BS 5438:1989 2B Certificate. It does not mean that the covers are resistant to extreme heat but that the marquees will not burst into flame at the contact with open fire. At each product, you can see which certificate they have if any.

Is it possible to open the sidewalls of my marquee?

It is not a problem to open the sides of a marquee. On our marquees in the PLUS-series with PE, the sidewalls are in one piece for the entire length of the marquee. Here, you can choose not to mount the sidewalls if you prefer an open marquee. Our series Original, Exclusive, Semi PRO and CombiTents with PVC the sidewalls come in sections of 2 metres. Here, you can choose to mount one or more sections. In short, it means that the PVC marquees are a little more flexible in relation to open or closed marquees.

How do I clean the cover of my marquee?

If your cover has become stained or dirty after use or has become mouldy after incorrect storage (if you have e.g. stored it when wet), we recommend that you use our PVC/PE cleaner, which can be found under product number AC00045.

Can the FleXtents marquees be pitched permanently?

We advise against having a marquee pitched permanently. The FleXtents marquees are meant as temporary solutions, and if the marquee has been pitched for a longer period, FleXtents cannot cover any flaws and deficiencies. For more permanent cover solutions, we recommend our storage tents and shelter, which are available in many sizes.

How many guests are there room for in my marquee?

We strongly recommend that you always make sure you choose a marquee big enough to hold the parties and other events you want to arrange. A solution could be to invest in a CombiTents, which is divided into sections and thus the most versatile and flexible marquee on the market. It means you will always have a marquee in the exact size you want as you can just pitch the number of sections you need for almost any number of guests. As a rule of thumb, you can use the following:

If you do not need tables and chairs in the marquee, estimate app. 0.75 m² pr. person.

Do you want tables and chairs in the marquee, estimate app. 1 m² pr. person.

Remember to take into account room for a buffet, bar, music etc. It takes in general app. 10-20 % of the total area.

How many people does it take to assemble and pitch my marquee?

Why does moist appear on the inside my marquee?

Temperature changes and moisture in the air and from the ground can cause dew or condensation to appear inside your marquee when pitched outside. This is normal and unavoidable at certain temperatures. Condensation does not mean your marquee is leaking! You can reduce the condensation by pitching the marquee on a patio, lay one of FleXtents’s plastic floors and ensure a good ventilation before the party. Please note that at great deviations in the temperature, the condensation may condense so the water will fall during the night if the humidity is high in the ground and in the air.

Is it possible to buy spare parts for my marquee at FleXtents?

Yes, it is possible. FleXtents has spare parts for our marquees – parts for the frame, sidewalls and roof covers. You can find the different spare parts as unique products in relation to the various products at the shop. Thus, you are always able to find the part(s) which have been ruined or gone missing. Please note that you can buy new parts like e.g. roof covers and sidewalls if you want to change the look and design of your marquee.

Does every FleXtents marquee and other products come with a manual?

For the FleXtents marquees and storage tents, you will always get a manual, which makes it as clear and easy as possible to get an overview of the various parts. The manual is also for correct assembly and to secure the marquee is pitched safely. If for some reason you have lost the printed manual for your marquee and more, you can always find the relevant manual as a PDF for the relevant product at www.flextents.com.

Storage tents

Do all storage tents from FleXtents have a PVC cover?

No, there is a large selection of storage tents in different price ranges and materials so you can have storage tents with both PE cover and PVC cover. Common for all FleXtentstents and shelters are that you will always get value for money. No matter what you choose, you will get a quality product where you can store everything from cars and boats to materials or other products, which must be kept dry and safe. In the large storage tents and shelters, there are room for working in connection with building projects and more.

Is it possible to use the FleXtents storage tents for other than storage?

As the name implies, the FleXtents storage tents and shelters are made first and foremost for storing things like cars, boats, materials, fodder and much more, which must be kept dry and safe. The large storage tents and shelters will also provide room enough for a sheltered working space in connection with building projects or similar where you need a flexible solution with storage of materials as well as room for work. Please note that a majority of our professional storage tents have a BS 5438:1989 2B Certificate.

FleXtents Folding tents

What is the difference between the various FleXtents series – Light, Basic, PRO and Xtreme?

FleXtents are the result of many years of innovative development focusing on finding a functional and elegant folding tent, which is incredibly easy to pitch and take down again. If one should mention the difference the advice must be, that you must always look at for what you want to use the tent. BASIC is made for semi-professional use, while PRO and Xtreme is meant for professional use or if you want the best from your FleXtents and use it frequently. FleXtents Light is meant for light use by private customers who do not use the FleXtents so frequently and do not need a waterproof folding tent.

With the exception of Xtreme made of PVC you can have logo, text and illustrations printed on your FleXtents in order for you to create positive attention with an individual and unique FleXtents folding tent. Read more about the many options you have with FleXtents regarding size, colour, design and materials here

Is there always a transport bag included when I buy a FleXtents?

No, not for all our FleXtents. You have to check in the shop, but we deliver a great deal of our FleXtents pop-up gazebos in a sturdy transport bag, which makes it easy to bring the tent everywhere and to store it when not in use. For the FleXtents without a transport bag included, you can order a bag separately so that you can have the same advantages. You can have bags with or without wheels for easy transport.

Are the FleXtents frames made of aluminium or steel?

We use high-quality aluminium frames for PRO and Xtreme. Our BASIC models are made of high quality hammered painted steel. While Light models are made of powder coated steel.

What are the dimensions on the FleXtents frame?

For our FleXtents BASIC, we use frames with a square profile of 28.6 mm. We use a hexagonal profile of 40 mm for FleXtents PRO and 50 mm for FleXtents Xtreme in the leg construction.

What are the dimensions of the aluminium used for your FleXtents?

For our FleXtents PRO we use 1.5mm legs in aluminium and 1.3mm fittings in aluminium. The legs on the FleXtents Xtreme are 1.8mm.

Is it possible to have FleXtents with fire certification?

No. Even though our FleXtents have a polyester cover with a PVC coating, we have chosen not to certify as most of our FleXtents have a size where only relatively few people can be inside the tent at a time.

Can I have my logo or something else printed on my new Flextents?

You can have a beautiful full digital print on your Flextents – either on a smaller area like the valance, a sidewall and/or the roof cover. It is also an option to choose the full digital print, where the entire cover is printed with illustrations according to your design. A FleXtents with full digital print is a beautiful and elegant way to create positive attention at fairs, exhibitions, markets etc.

What kind of material is used for the roof cover and sidewalls of FleXtents?

The roof covers and sidewalls on our BASIC, PRO and Xtreme models are made of high-quality polyester with a PVC coating. It provides you with a very durable cover, which will not break under normal use. Our Light models have 140g polyester roof covers and sidewalls. It should also be mentioned that it is possible to buy some Xtreme models with 300g PVC cover.

What is the total weight of a FleXtents aluminium frame and cover?

The weight of a FleXtents depends on the size of the folding tent. You can find relevant information about weight and more at the shop under each product.

Is it possible to order separate sidewalls for my FleXtents – and where do I find them?

You can order separate sidewalls for all our FleXtents. This includes sidewalls with panorama windows, sidewalls with zip and standard sidewalls. Separate sidewalls are to be found under Accessories under Event at www.flextents.com. Furthermore, you can buy roof covers and other accessories like curtains and half sidewalls etc.

Does the FleXtents marquees, tents and other products come with a manual?

Manuals are included for all FleXtents marquees and storage tents and shelters in order to make it as clear and easy as possible to get an overview of the different parts. The manual is also to use in connection with the assembly of the tent so it is done both correctly and securely.

Tarpaulins

How do I find the tarpaulin most suitable for my needs?

At FleXtents , we have a huge selection of tarpaulins for many different purposes. Some of the purposes are self-evident as e.g. the boat tarpaulins. When choosing a tarpaulin, you must consider what you are going to use it for – and look at the grammage pr. m² when making a selection. The higher this number, the more sturdy the tarpaulin. Tarpaulins made of PVC are in general more sturdy and durable, while the tarpaulins made of PE is a good and affordable alternative for less demanding storage solutions. Please note that you can by extra eyelets if you want to replace eyelets or fortify your tarpaulin with more eyelets.

Modularo

Preparations before the assembly

When you receive your assembly kit from us, please make sure that everything is there and unharmed. Even though we pack everything carefully and securely, things may happen during transport. If you do not start the assembly right away, please make sure that the kit is stored away from the elements and not directly on the ground.

When you are ready to start the assembly, please read the enclosed assembly manual thoroughly to make sure you do things in the correct order. Please note that you need to be two persons for the job as the solid wood parts are heavy and you need to be accurate while assembling the product. You do not need any special tools for the job.

DIY assembly kit

We deliver your new Modularo product to you at the kerbside as a complete assembly kit. The delivery may be one or more packages depending on the size of the product. Inside the set, your Modularo product is systematically stacked and packed onto a pallet and the manufacturer has checked it thoroughly before dispatch. Enclosed with the set is your detailed assembly instructions. We recommend that you do not remove the foil from the packages before you are going to start assembling the structure as the foil is designed to protect the wood against the weather. If you do not start the assembling process right after your Modularo product has been delivered, make sure to store the various parts in a dry place well protected against UV-exposure.

Foundation for the various Modularo products

A level, firm and stable foundation may very well be the most important stage when you are going to build a shed, garden gazebo, cabin, or any other garden building. With a good base, you will ensure the stability of the building, correct assembly, durability, functionality and the perfect look. A poor and insufficient foundation will provide a ton of problems, put great pressure on the entire structure, and in the end lead to a shorter life span for the building. You may see gaping between the wall planks, poor overall appearance as well as problems with the doors and windows.

The following types of foundations are all good and solid foundations for garden buildings. Each foundation type has its pros and cons, so if you are in doubt, consult your local hardware store or a professional with relevant experience. This may not be rocket science, but you need to do it right! The type of foundation may also depend on the type of soil in the garden if the ground is sloping, if you already have a patio with flagstones, the size and weight of the building, and your budget.

1. Concrete Slab Base

A concrete base is a sure thing for most building projects - it is well known to most and has been used for decades for all kinds of building big or small. A concrete foundation is the most durable and solid foundation but also one of the most expensive bases to build and time-consuming, too.

2. Strip Foundations

Strip foundations are an easier, lighter and less expensive alternative to a concrete slab. You can use it for almost any size garden building if the ground is not sloped. Furthermore, you can easily remove strips if you buy a new garden building sometime in the future and need a new base because the old building needs to be pulled down and removed. The concrete strips are firm, strong and stable.

3. Paving slabs

A paving slab base is a good base for small and medium-sized sheds and gazebos. It is one of the easiest bases to build, relatively cheap and does not involve concrete work. It also looks nice, it is easy to install a shed or a gazebo on paving slabs and it is easy to remove or extend in the future should you want to build a larger garden building such as a wooden cabin or similar.

4. Adjustable Riser Pedestal or Breeze Blocks on gravel

Do you want a firm and durable base for a shed or garden building? Then this foundation can be made at a very reasonable price. The adjustable riser pedestal is superb if you already have a hard standing surface that only needs some levelling.

5. Stop Digging Ground Screw or GroundPlug©

An innovative way to make a foundation is ground screws that will save you a lot of digging, removing soil, and buying and working with cement. The Stop Digging ground screws or a similar product from GroundPlug© offer a fantastic way to give your garden building a safe and level foundation. You can have the ground screws ready in only a fraction of the time you need to install most of the other foundations and you do not have to cast in cement or concrete but you can start building right away!

Damp-proof barrier

Depending on the type of foundation you choose, you may need to place a damp-proof barrier between the foundation and the wooden structure. If in doubt, please consult a professional to avoid mistakes that may lead to problems later on. It is important that you protect the wooden parts and frames against moist and damp.

Doors and windows

With a few exceptions, all the glass in our sheds, gazebos, and cabins are made of tempered glass for durability and your safety. In a few products, we have used the strong and almost unbreakable Plexiglas, which will provide you with the same inflow of light as the tempered glass provides. All our sheds have one or more windows to provide natural light inside the shed during the day. Our garden gazebos and cabins have large doors and windows providing a wonderful inflow of light making the structures light and inviting with a great outlook.

Roofing materials

Some of the Modularo products come complete with roofing material, but with some of the products, you need to find and order the roofing materials from another supplier. We recommend that you visit your local hardware store or building centre and have the experts there guide you to which kind of roofing material you need. The various types of roofing differ a little in price, colour, and look. You should be able to lay most of the roofing materials yourself - otherwise a professional will do it in no time. It is very important that you find and lay the roofing material as soon as possible to protect the structure against water.

Natural structure without paint or protection

When you order a garden building in natural wood, the wood is not protected against weather or anything. That is why we recommend that you apply a wood preservative - transparent, tinted, or in a colour. Remember to add a wood preservative to the doors and windows as well. The experts at your local hardware store or similar can tell you, which kind of wood preservative or paint you should use. The products should also protect the wood against mould, fungi, UV-rays, and more. You will need to re-apply wood preservative regularly - how often depends on the product you use.

Painted garden houses

When ordering a painted shed, pavilion, or cabin, you can forget about the tiresome work with painting the structure yourself. We have an industrial wood protection system to provide the perfect protection for your wooden structure for years. Our environment-friendly and water-based wood preservative are made especially for outdoor use. Thanks to the unique combination of different binders, the surface of your Modularo structure is sealed without preventing breathability and securing a permanent waterproof. The paint penetrates deep into the wood and the matte finish ensures a beautiful accentuation of the wood structure. The paint or wood preservative protects against the weather in general such as rain and UV-rays as well as insect infestation, mould, fungi, and bluing.

• All boards have an industrial finish on all four sides
• Wooden doors and windows are cream-white inside and outside
• Trimmings and purlins painted white
• Roof planks treated on three sides
• Recommended maintenance interval of 5 years
• Paint supply for repairs included

Maintenance instructions for your Modularo garden building

You can have our sheds, garden gazebos, and wooden cabins in natural wood or a painted version. The painted buildings have been painted thoroughly and will not need to be painted or maintained for the next many years. We recommend that you repaint every 5 years depending on the look and feel of the paint. The tear and wear depends also on the climate and weather in general so keep an eye on the exterior to see whether the paint needs to be freshened.

When you order a garden building in natural wood, the wood has not been applied with anything. Here, we recommend that you apply a wood preservative of your choice - transparent, tinted, or in a colour. You need to apply the wood preservative to prevent discolouration, bending, and expansion. Remember to add a wood preservative to doors and windows as well. The experts at your local hardware store or similar can tell you, which kind of wood preservative or paint you should use. The products should also protect the wood against mould, fungi, UV-rays, and more. Here, you may have to re-apply wood preservative every two years depending on what it says on the product.

Patio Heaters

Which patio heater should I choose?

It is actually up to you and what you need the patio heater for. We offer electric patio heaters in many shapes and sizes like our free-standing patio heaters, patio heaters for mounting on a wall, hanging heaters for the patio and marquees, and fan heaters for marquees, gazebos, greenhouses, and more. In short, a wide range of high-quality heaters to provide a pleasant warmth for everyday life as well as for various events.

Which kind of patio heaters do you offer?

All our patio heaters are electric heaters as they are safe, flexible, and efficient. Choose between infrared, halogen, quartz, and carbon patio heaters. They all offer a pleasant warmth but are made for various use – on the patio, inside a marquee or gazebos, somewhere in the garden, under a parasol and more. If you are in doubt, please contact our Xperts who can help you choose the right patio heater.

What is the difference between infrared and the other heaters?

All our patio heaters emit infrared waves in one form or another, but the materials used to make the heater are different. Many are confused by the various names the patio heaters are given, but in the end, you need to look at what you need a patio heater for – for a permanent dining area or a lounge area on the patio, for heating a marquee or a garden gazebo, for a flexible solution somewhere in the garden, or something else. So go for the functionality before the materials as all our patio heaters will produce a pleasant heat!

Do I need an electrician to connect my patio heater?

No, all our patio heaters come with a cord and a plug – and an adaptor in the relevant countries – ready to plug in and use. You have to apply with the general safety advice of the various heaters to avoid misuse and accidents with the product.

Can a patio heater be dangerous?

All electric appliances can potentially cause a dangerous situation if you do not apply with the general safety advice. Never cover a heater, do not place it too close to flammable materials, unplug it when not in use, do not expose it to water and so on. Please read the Safety Advice for each product before you start using it.

Can the heat from a patio heater damage my skin?

The waves coming from a patio heater is similar to the ones coming from the sun but without the damaging UV-rays! If you do not come too close to the heater, your skin will not be damaged in any way – just pleasantly warmed.

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